This hotel really goes above and beyond to make experiences memorable. Between the polite and welcoming valet, front desk, to their immaculate room service, it was noteworthy. Each night, my daughter and I had delicious chocolates or coconut desserts waiting for us in a clean perfect room. The scents of all the products they use were enchanting. The spa generously gave me samples and showed me where they order their products. We will be going back to Jackson Hole and will stay in the Hotel Jackson.

Our stay at Hotel Jackson was the highlight of our vacation, which is saying a lot since we were visiting Yellowstone and the Grand Tetons! The rooms here are super clean and very luxurious. The staff are exceptional, and the food is just terrific (even room service was received piping hot and delicious). After long days in the parks, this is a great place to unwind-but is also situated within walking distance to so many shops and restaurants. A wonderful place-definitely worth a look!

I recently had the pleasure of experiencing a bachelorette weekend at Hotel Jackson, and the level of hospitality was truly exceptional. Every detail felt thoughtfully curated, making the entire stay feel seamless, elevated, and so memorable. Dining at FIGS, the hotel’s onsite restaurant, was such a highlight—every meal was beautifully done and consistently amazing. The newly opened spa is equally stunning and offers such a peaceful, elevated retreat. If you’re looking for a quiet, luxury stay that still feels warm and inviting, Hotel Jackson is truly unmatched. The location is incredible—close to everything you need—with the most beautiful mountain views at every turn. I’m so grateful for the experience and would absolutely return.

Our stay at Hotel Jackson was nothing short of exceptional. From the moment we were greeted at the airport until wheels up on our departure, every aspect of our visit was executed with impeccable care, warmth, and sophistication. What truly set this experience apart was the extraordinary attention to detail and the deeply personalized service. The concierge team and Guest Experience Manager were simply outstanding. They graciously arranged wonderful reservations for my wife and me, coordinated memorable excursions, and ensured that every car service was flawlessly handled. Their professionalism, thoughtfulness, and genuine commitment to creating a seamless experience elevated our stay in every possible way. There is a rare art to delivering service that feels both polished and personal, and Hotel Jackson does this beautifully. Every interaction reflected a level of hospitality that was sincere, attentive, and effortlessly refined. We also loved the hotel’s ideal location. Being able to enjoy dining around the hotel and walk everywhere added an extra layer of charm and ease to our time there. It allowed us to fully relax and savor the experience together. Hotel Jackson provided far more than luxurious accommodations — it delivered a truly exceptional experience from arrival to departure. We left with lasting memories, heartfelt gratitude, and a deep appreciation for a team that understands the meaning of world-class hospitality.

Hotel Jackson was the most hospitable experience I’ve ever had at a hotel! The staff was truly there for the highs and a very unexpected low on the trip. For the high - when booking the reservation for this trip, I mentioned that it was one of our birthdays. Upon arrival to our room on day 1, Hotel Jackson surprised us with a birthday champagne and thoughtful card. Then, on her actual birthday, we were surprised with a wine bottle and cake. We were truly touched by the thoughtfulness. For the low - one of the girls in our group had a serious injury while snowboarding at Jackson Hole Resort. After a long day at the ER, Hotel Jackson gave us a get well card and beautiful bouquet upon returning to the hotel. Again, we were touched by yet another thoughtful gesture. Additionally, the amenities were wonderful! From the shuttle to the ski resort, to the hot tub with beautiful mountain views, everyone in our group agreed that this was the best hotel all of us had ever experienced. I will be telling all of my family and friends to stay at Hotel Jackson whenever they visit the area!

If you are looking for a fantastic stay in Jackson, look no further than Hotel Jackson. While the property is smaller and has that intimate, boutique feel, the experience is nothing short of grand. The rooms are beautiful—modern, high-end, and perfectly appointed—but what truly sets this place apart is the service. The staff here provides a truly next-level experience. If you want to be in the heart of town with service that exceeds every expectation, this is the place to stay.

First time at this hotel and it was impressive. Beautiful design. Warm and cozy. Close to everything. Great restaurant. Exceptional staff! Top notch amenities. Currently adding more rooms, another restaurant (rooftop dining) and a wellness spa. I highly recommend this hotel. I’ve traveled the world and stayed in many luxury hotels with this one being very memorable. Thank you for the wonderful experience

I would love to say this "family" business had values but unfortunately I cannot. After reaching out to cancel our planned 5-night stay just 24 hours past the cancellation policy due to my grandfather's entering end of life care, the hotel refused to offer any sort of refund. After multiple back and forth, the best offer was a 2 night credit, which would have necessitated spending additional money at a hotel that lacked compassion during one of the most difficult times for our family. The owner, Sadek was made aware of the situation and did not care. I have come to peace that my family will not receive a refund or even a 4-night credit as we were 24 hours past the 72 hour policy, but I hope this review saves another family from dealing with this unethical company. We recommend staying at the Four Seasons if you want to experience true customer service.

Our stay at Hotel Jackson was nothing short of outstanding. From the moment we arrived, the staff went above and beyond to make us feel genuinely welcomed and completely taken care of. This team truly practices unreasonable hospitality and the level of service here is the best I’ve experienced anywhere. A special thank you to Ben, the General Manager, who was incredibly accommodating and made sure we were always comfortable and well looked after. Julia, the Guest Experience Manager, was equally great—so attentive, thoughtful, and helpful in guiding our entire experience and making everything feel effortless. Christine from the concierge team was also outstanding, she was exceptionally attentive, proactive, and genuinely thoughtful in helping us plan our days and ensuring every detail was handled seamlessly. The rooms themselves are fantastic: spacious, beautifully appointed, and each with a fireplace that makes the space feel incredibly cozy. Every evening, returning to the room felt like a treat. Thoughtful nightly touches like a Christmas ornament, fresh-baked cookies and brownies, and even hot chocolate with liquor added such a personal, joyful touch. Those small gestures truly make you smile and feel cared for. The rooftop hot tub was another highlight, offering great views of the town and a perfect way to unwind. And the restaurant absolutely exceeded expectations. I never imagined finding some of the most authentic Lebanese food I’ve had (anywhere) in Wyoming. The spreads were on point, the fresh pita was excellent, and the menu featured truly traditional dishes like stuffed grape leaves, foul, and other rare mezze you don’t often see done right. Everything tasted authentic, fresh, and thoughtfully prepared, with service that matched the quality of the food. Between the warmth of the staff, the attention to detail, the comfort of the rooms, and the incredible dining experience, Hotel Jackson sets a standard that’s hard to match. This is hospitality done right, and I can’t recommend it highly enough. We will absolutely be back.

Hotel Jackson was lovely! The central location in the town square is a super plus! We really enjoyed the tree lighting ceremony the day after Thanksgiving, so I suggest that for sure. We'll want to visit again in the spring and in full winter. The activities they have for winter seem awesome--but Thanksgiving is a bit in the middle of seasonal change. ALSO!!! Don't forget your bathing suits for the private roof top hot tub you can book!